HRBS

Use Case Analysis from Existing Sites

• Booking Rooms
  • Search style done either by
    • By Room
      • Shows on calendar what days these are booked or free.
    • By Date
      • Shows which room type can be booked immediately.
      • View by Date can then be accompanied with view by package
        • When viewing by package show the differences in table format.
        • Possible Package Object being created.
          • Within Package: Includes room services or special features etc.

• Flight numbers should be placed inside the bookings list (optional)
• Services like Transport from airport should be provided. 2 types: Morning/ Night
• Food services should be included

• When booking by room, show the room layout, possibly accompanied by photos of the room itself
• Backend : Sort bookings by their type.. as in put all quiet room bookers into the same floor or section (?) OR the room is tagged with a special attribute like non-smoking or quiet.
• Provide a reminder service for bookings more than a month away! Send to email
• Email confirmation service
• Print service
• Request proposal for mass bookings OR auto mass booking generator

• Cancellation Rates added into Rates Table

• Customer Type

• Frequent Traveler (Has made the same booking more than 10 times in a year?) Save his preferences?
  • Preference: adjoining rooms/ high floor/ low floor/ non smoking/ quiet.
• By Date selection : means the customer isn’t too concerned with specifics, so provide alternatives is good.

• Booking of facilities
  • More feasible to implement the select specific room idea.

Bad points of existing systems

• Negative Search Results do not show where the error is at.. room type not available or etc etc and does not forward recommendations on what the corrective action can be.
• Room Types Dates and Availability does not flow well.

Should we include in countries?

Should we provide Basic Search/Advance Search

Basic Search is like package deals are recommended by the hotel.

Advance gives the customer FULL customization powers.

Per Room Features: if there are more than 2 rooms being booked.. there should be separate preference charts. // Allow for copy Preference to all rooms.