The TCS Shared Portal Project offers two separate portals, both built on the Confusa software.

• an eScience Personal portal, for issuing TCS eScience Personal certificates
• a Personal portal, for issuing TCS Personal certificates

 

Trouble reporting

See the Contact page

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Response times

Trouble reporting support is given during business hours 5x8.  Response time is typically within 4 hours.

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Support structure

The NREN is responsible for supporting its national Subscribers

The Portal Core team is responsible for supporting NRENs

 

Service availability

There are two portals:

Personal

eScience Personal

Each portal runs on 2 SURFnet virtual machines, in a hot standby setup. 

This results in an availability promise of 99.81% (about 9 hours of unscheduled downtime/year) on 99.99 infrastructure.