Assembla FAQ and Documentation

Introduction

The Email2TicketsGateway provides three features:

• Reply by email to ticket alerts and post the reply as a comment
• Create new tickets by email.
• Edit ticket fields by email.

The email address to send emails and security settings can be found on the Ticket Settings page, at the bottom.

Configuration

To change permissions or disable email to tickets, select the “Settings” tab on the tickets tool, and find the “Email Gateway” panel.
Email to “<space_url_name>@tickets.assembla.com”

Simple Mode

Adding a comment to a ticket

Reply to the ticket email alert or send an email to “<space_url_name>+<ticket_number>@tickets.assembla.com”
The content of the ticketemail will be posted as a comment

Eg. If you send an email to breakout+5@tickets.assembla.com, the content of the email will be added to ticket 5 in the breakout space.

Creating a new ticket

You should send an email to: “<space_url_name>@tickets.assembla.com”
The subject of your email will become the summary and the content of your email will become the description.

Advanced Mode

If you want to provide specific values to some fields when creating or editing a ticket, you can use the following templates in your email.

Creating / Editing tickets (Advanced Mode)

Email Subject: Will be the ticket summary
Email Body:

Milestone: Release 2.0
Component: component1
Priority: 3
Assigned-to: John
Description:
Email to ticket gateway will allow people to be more productive in less time. Every user now is dealing everyday 
with a mailbox in any case, if we will add this feature, it will be by hand for most users. Some people for example, 
do everything with emacs: edit code, read email/news, one program to rule most daily developer activity.
.

A single dot on a line after the Description: indicator will mark an end. This ensures that any subsequent text in the ticket description is not included, such as an email sig. Same applies to Comment field when editing a ticket.

NEW: To assign a ticket to a team member, use the assigned-to field. It will search for the user by email, login, name, first name and last name.

Editing an existing ticket (Advanced Mode)

Send an email to: “<space_url_name>+<ticket_number>@tickets.assembla.com”

Email Body:

Component: new_component
Priority: 2
Assigned-to: Ana
Comment:
Nice feature guys, 
thanks.
.

Valid Fields for Templates (Advanced Mode)

In addition to the ticket summary specified in the email subject header, you can update the following ticket fields:

• Priority
• Milestone
• Component
• Assigned-to
• Comment
• Description
• Status

Priority field can proceed next values: 1 (Highest), 2 (Hight), 3 (Normal), 4 (Low), 5 (Lowest)
Status field can proceed next values: 0 (New), 1 (Accepted), 2 (Invalid), 3 (Fixed), 4 (Test)

Editing custom ticket fields by email (Advanced Mode)

In addition to ticket fields, custom fields also can be updated from email. Custom fields must be provided as <Custom field>: <Custom field value>, e.g.

Email Body:

Component: new_component
Priority: 2
Assigned-to: Ana
Tester: Ana
Team: Features

Note: Please make enhancement requests at http://feedback.assembla.com