Ticket Tool: Accelerate Development
A good ticketing or issue management system is the center of a process that gets things done. Whether you're part of a team of 2 or 200 working in the same office or all around the world, Assembla's Ticket Tool will keep your new projects, bug fixes, updates, client requests, and new releases organized.
Why use Assembla's Ticket Tool? It's easy to adopt. You can start using it within seconds of creating a project. The web-based interface has a smooth Web 2.0 style UI and expands to meet your needs. Customize it for your desired workflow and fine-tune the configuration as needed. The Ticket Tool is automatically integrated with Assembla's code management and collaboration tools allowing you to work more efficiently. Unify a distributed team with activity streams, alerts, and comments. Try Assembla's Ticket Tool for the right combination of initial simplicity and ultimate power.
List, Cardwall, and Agile Planner views help you organize features, milestones, and tasks, and present this information to your team as a shared, real-time dashboard of tasks.
Get up and running in minutes, but customize the Ticket Tool and workspace as the needs of your projects progress.
Adding, updating, and commenting takes seconds. With everything in one centralized hub, there is no more messy email threads, unresolved bugs, or lost files.
Easily record time on tickets to simplify estimating and billing.
Organize important events in your development timeline including releases, sprints, and iterations. Milestones simplify scheduling by automatically positioning tasks in priority order.
Work quickly because the tickets Tool is tightly integrated with the code repositories and the wiki, allowing you to link tickets to code, other tickets, and wiki pages with simple commands.
Assembla's Customer Support Tool gives your customers a place to submit support and feature requests and follow their specific issues.
Assembla gives you the tools to manage Agile processes using classic Scrum methods (stories and tasks) or a Kanban "Cardwall."
Visualize Your Workflow
Present your team with a shared, real-time dashboard of tasks using the Ticket List, Cardwall, and Agile Planner views.
The Ticket List view gives you and your team a compact view of important tasks. Organize the list with default filters or your own queries. Right click on any row to update ticket values. Useful views include upcoming milestones sorted by priority, current milestone sorted by status, and "My Tasks." Use the sidebar to instantly create your own custom view.
The Cardwall view automates the "white board and sticky note" version of a Kanban or Scrum board. You get an "at a glance" view of what tasks have not been started, who is working on what, what tasks are ready to test, and what tasks have been completed. Tasks can be dragged across the different stages of development.
The Agile Planner view is an Ajax UI that makes it easy to visually plan features, stories, and releases. In the Stories/Features column, you can make an outline of stories, features, and tasks then sort your tasks into a coherent schedule in the milestone column. Update your plan by dragging and dropping. The Ajax UI shows running time estimates for each feature and milestone.
Configure and Extend
Assembla's Ticket Tool is easy to adopt even for non-technical team members. As projects progress, you can customize fields, filters, views, and access as needed.
Assembla has enabled our distributed team to work together with precision and accuracy as if we were all in the same office. The ever growing suite of on-demand tools have made our work more efficient and allowed us to grow rapidly to fit the needs of our customers.
Assembla replaces traditionally bulky tools with lean, powerful, and easy-to-use solutions.
- Organize your team by selecting a default view: Ticket List, Cardwall, or Agile Planner.
- Fit your workflow by moving a task through custom status values.
- Add custom fields. Choose from text, numeric, list, team list, and date options.
- Customize your Ticket lists with an instant report builder. Build multiple filters and set any one as your default.
- Define custom permissions for team member and clients.
- Export/Import from other ticket systems.
- Integrate with your applications through a REST API.
Post Information Easily
Thanks to Assembla we streamlined our entire development and communication process worldwide and tripled our sales capacity.
Within seconds you can create a ticket, set a priority, and attach related files via your browser, email, or smartphone. Assign the ticket to a team member or let team members create, claim, and assign tickets to each other. All ticket activity is kept in one centralized hub that is available from any computer. No more messy email threads, lost files, progress reports, and unresolved bugs when everything is organized on Assembla.
- Post tickets by email or from the Web interface.
- Team members comment on tickets, and you can see a complete history of the conversation.
- Attach files or link to wiki pages.
- Attach Google Documents. This has the effect of sharing the document with anyone on the team that needs it, simplifying the need for real-time collaboration.
- Attach screenshots with the integrated screen capture applet.
- Associate tickets with each other for one-click access to related, parent, and child tasks.
- Track ticket activity via the activity stream and customizable email notifications.
Time Tracking
Easily record time on tickets to simplify estimating and billing.
- Enter estimated time remaining and/or actual time invested right on the ticket.
- View a burndown chart of estimated time remaining.
- Use the Agile Planner to see estimated time sums for features and milestones.
- Export actual time reports for use in accounting and billing systems.
Milestone-Based Scheduling
Organize important events in your development timeline including releases, sprints, and iterations. Milestones simplify scheduling by automatically positioning tasks in priority order.
- Create milestones to organize your team’s goals.
- Calendar view shows upcoming milestones.
- See a completion bar of open vs. closed tickets for each milestone.
- Burndown charts show work done and work remaining for each milestone.
- Metrics charts provide an overview view of ticket statuses within a milestone.
Link with Code and Requirements
Work quickly because Assembla's ticketing tools are tightly integrated with the code repositories, wiki, and other collaboration tools.
- Attach a commit comment to a ticket. The same commit commands work with any supported repository type - Subversion, Git, Mercurial, Github, or external (self-hosted) Subversion.
- Use commit comment commands to change the status of your tickets: e.g., closes #99 and test #99.
- Link from any ticket comment to the changeset and see exactly what happened.
- Link your issue tickets to wiki pages with markup like [[wiki:pagename]], and to other tickets with #99. Move smoothly between tickets and requirements or specifications on the wiki.
Customer Support Tool
Assembla's Support Tool allows your customers to submit support requests, bug reports, feature requests, etc., which you see in your bigger ticket list. Customers can submit by browser or by email. Customize default fields so that bugs and support requests are organized as they come in. Customize permissions so that customers see what you want them to see.
- Your customers can log in with their Assembla, Google or Yahoo accounts to post a bug report, support request, or defect as a ticket, or you can enable anonymous posting.
- Use custom permissions to show the Support Tool (tab) and hide other information from customers.
- Specify the editable fields and default values for new tickets.
- Your team sees the support requests in their consolidated ticket view.
- Customers get email notifications of activity on their ticket.
Manage Agile Processes: Scrum and Kanban
Assembla gives you the tools to manage Agile processes using classic Scrum methods (stories and tasks) or a Kanban "Cardwall."
The use of Assembla's tools has been a great asset to a productive Agile workflow process. We use Assembla to manage our defects, change requests, and feature requests. We have used quite a few tools before, but we have committed to Assembla for its comprehensive feature set, ease of use, speed of access, and the ability to meet our needs as creators and innovators of often complex applications.
- An Agile Planner view shows stories/features side-by-side with the associated tasks in each iteration.
- Create new stories in a few seconds, or turn tasks into stories.
- Drag tasks from the backlog into iterations or vice versa.
- Create sub-tasks for each feature and assign them to different iterations.
- Replace sticky notes for Kanban processes with an online cardwall.
- Drag tasks from one stage of the process to the next.
- Create custom stages in the process to match your organization's workflow.
Ready to get started with Assembla Tickets?
Try Assembla free for 30 days.
It only takes 60 seconds to get started.